Privacy Policy
Last updated: 20th Jan,2025
PCG Experts (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://pcgexperts.com.au/ or contact us for our services.
We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Information We Collect
We may collect the following types of personal information:
- Full name
- Phone number
- Email address
- Service address
- Details related to your enquiry or booking
- Any other information you voluntarily provide via forms, phone calls, or messages
We do not collect sensitive information unless required and provided voluntarily.
2. How We Collect Information
We collect personal information when you:
- Fill out a contact or booking form on our website
- Call or message us directly
- Request a quote or service
- Interact with our ads or customer support
We may also collect limited non-personal data through cookies and analytics tools.
3. How We Use Your Information
Your information is used to:
- Respond to enquiries and provide quotes
- Book and deliver services
- Communicate service updates or confirmations
- Improve our services and customer experience
- Comply with legal or regulatory requirements
We do not sell or rent your personal information to third parties.
4. Disclosure of Information
We may share your information only when necessary:
- With trusted service providers or contractors involved in delivering our services
- To comply with legal obligations, court orders, or law enforcement requests
All third parties are required to keep your information confidential.
5. Cookies & Analytics
Our website may use cookies and third-party tools (such as Google Analytics) to:
- Understand website usage
- Improve performance and user experience
You can disable cookies in your browser settings if you prefer.
6. Data Security
We take reasonable steps to protect your personal information from:
- Loss
- Misuse
- Unauthorized access
- Disclosure or alteration
However, no online transmission is 100% secure, and you provide information at your own risk.
7. Access & Correction
You have the right to:
- Request access to your personal information
- Request correction of inaccurate or outdated information
To do so, contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
9. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
10. Contact Us
If you have questions about this Privacy Policy or how your data is handled, contact us:
PCG Experts
📞 Phone: (07) 3063 9681
🌐 Website: https://pcgexperts.com.au/