Privacy Policy

Last updated: 20th Jan,2025

PCG Experts (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://pcgexperts.com.au/ or contact us for our services.

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect the following types of personal information:

Full name
Phone number
Email address
Service address
Details related to your enquiry or booking
Any other information you voluntarily provide via forms, phone calls, or messages

We do not collect sensitive information unless required and provided voluntarily.

2. How We Collect Information

We collect personal information when you:

Fill out a contact or booking form on our website
Call or message us directly
Request a quote or service
Interact with our ads or customer support

We may also collect limited non-personal data through cookies and analytics tools.

3. How We Use Your Information

Your information is used to:

Respond to enquiries and provide quotes
Book and deliver services
Communicate service updates or confirmations
Improve our services and customer experience
Comply with legal or regulatory requirements

We do not sell or rent your personal information to third parties.

4. Disclosure of Information

We may share your information only when necessary:

With trusted service providers or contractors involved in delivering our services
To comply with legal obligations, court orders, or law enforcement requests

All third parties are required to keep your information confidential.

5. Cookies & Analytics

Our website may use cookies and third-party tools (such as Google Analytics) to:

Understand website usage
Improve performance and user experience

You can disable cookies in your browser settings if you prefer.

6. Data Security

We take reasonable steps to protect your personal information from:

Loss
Misuse
Unauthorized access
Disclosure or alteration

However, no online transmission is 100% secure, and you provide information at your own risk.

7. Access & Correction

You have the right to:

Request access to your personal information
Request correction of inaccurate or outdated information

To do so, contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us:

PCG Experts
📞 Phone: (07) 3063 9681
🌐 Website: https://pcgexperts.com.au/